The COVID-19 pandemic has led to rapid growth within Support Act as we step up to provide increased levels of crisis relief and mental health and wellbeing support. It has also increased our profile and created demand for greater engagement with other service providers, government agencies, donors, sponsors and music industry entities. There has been an equivalent increase in demand for improved internal communications.

The Communications and Marketing Coordinator Role has been created to ensure that we are maximising all opportunities to keep key stakeholders engaged and up to date with our fundraising, service delivery and governance activities as well as communicating an overriding narrative about where we are going as an organisation and our vision for the future.

This is a 6 month contract with possible extension offered at 22.5 hours per week, with the option to work up to 30 hours per week during busy periods. It is home based, and will suit someone who is genuinely committed to making a difference and who wishes to work in a dynamic environment in a unique and highly regarded organisation. An interest in and appreciation of Australian music across all genres will be an advantage.

Position summary

The Communications and Marketing Coordinator has responsibilities in the key areas of communications, PR support, marketing and management of the website. The post is offered for 22.5 hours (3 days) per week, to be worked flexibly from home.

Key Responsibilities

  • Help to ensure that Support Act meets its Communications Objectives as per the Communications/PR strategy and schedule (to be updated quarterly)
  • Work with our Pro Bono PR advisor, or independently if required, to proactively identify / solicit media coverage for Support Act campaigns and activities
  • Coordinate the production and placement of rich content and copy for blogs, social media, partner publications (including Government) etc to promote Support Act campaigns and activities
  • Coordinate the production and distribution of press releases
  • Manage the production and distribution of regular e-newsletters and EDMs
  • Provide assistance to the CEO, Industry Relations and Partnerships Manager (VIC), First Nations Community Engagement/Social Worker and others in relation to content development and placement, including video production
  • Ensure that our media and industry distribution lists are maintained and up to date
  • Ensure that the Support Act website is maintained and up to date; and that it reflects and promotes current and upcoming campaigns and activities
  • Support the development and implementation of our social media strategy as required, including advertising placement and budgets
  • Support the development and implementation of fundraising and marketing activities as required
  • Support the development of grants applications to Government, corporate Trusts and Foundations
  • Support the development and distribution of internal comms to staff
  • Develop and distribute an online annual report for the AGM held in November
  • Maintain and develop communications policies and procedures
  • Other duties as directed.


This position reports to the CEO.

Experience, Knowledge and Skills

  • Minimum 5 years’ experience and/or formal training in communications and/or PR
  • Demonstrated experience in using website software (WordPress), database software (E-tapestry), email client Mailchimp, or similar
  • Demonstrated ability to create, implement, manage and analyse effective social media content
  • Proven oral, verbal and written communication skills
  • Demonstrated experience in event management and promotion, ideally in a not-for-profit environment
  • Excellent problem-solving skills and proactive approach
  • Work habits which include paying attention to detail and being highly organised
  • Good all round computer literacy (MS Office)
  • Basic graphic design and video editing abilities will be highly regarded.


  • A genuine commitment to helping artists and music workers in crisis
  • An understanding of the music and arts world and key communications channels
  • Good self-discipline and ability to work independently from home
  • Demonstrable emotional intelligence, empathy and strong interpersonal skills
  • A commitment to ethical working practices, including confidentiality
  • Reliable and hardworking, with high levels of enthusiasm and energy
  • Ability to work constructively and collaboratively in a team environment
  • Preparedness to work extended hours on a need’s basis

To apply:

Please submit your CV with a cover letter here referencing the Key Responsibilities and Experience, Knowledge and Skills criteria telling us why you would be the standout candidate for this position. For any enquiries, call: 0411 101 052.

The full PD is available here.