GET IN TOUCH
You can contact us between 9am and 5pm, Monday to Friday.
Support Act is a small charity and most staff are employed on a part-time basis. For this reason, we may not be able to take your call or read your email immediately, but we will get back to you promptly.
If contacting us by phone, your call will be answered by an answering service. If your query cannot be answered in this initial call, you will then be called back by a member of our team.
If you’re emailing or calling us to clarify the status of your crisis relief application, please be advised that it can take up to 21 days for our social workers to process these, given the current high volume. Please do not contact us before then as we are unable to give you any additional information or advise where you are in the queue. Thank you for your understanding.
Please note that we can’t accept offers of furniture or goods. Thank you.
1300 731 303
If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you. Find out more here or use the numbers below:
Voice Relay number
1300 555 727 (and then add 1300 731 303)
133 677 (and then add 1300 731 303)
SMS relay number
0423 677 767 (and then add 1300 731 303)
1800 959 500 (24/7)
General enquiries / Applications for help
PO Box 2190
Clovelly NSW 2031 Australia
Registered Business Address
L4, 11-17 Buckingham Street
Surry Hills NSW 2010 Australia
QUESTIONS, FEEDBACK & COMPLAINTS
Support Act values the feedback we receive. Your input enables us to improve service delivery and ensure we meet the expectations of our clients, donors and supporters.
To provide positive or negative feedback on our work, fundraising, an event or any other aspect of the organisation please email firstname.lastname@example.org or call us on 1300 731 303.