In March 2025, we released the findings of our evaluation of the Wellbeing Helpline. This insightful and valuable report was completed by NSF Consulting.

This evaluation was conducted to explore:

– The extent to which workers in the music and broader creative sectors are aware of the Helpline and its offerings;

– The accessibility of the Helpline in supporting diverse groups of workers within the music and creative sectors that might be at higher risk of experiencing mental health and wellbeing issues;

– The efficiency of the service being delivered; and

– The extent to which the Helpline delivers a high quality service.

Key evaluation activities included an online survey of 149 callers, in-depth interviews with 37 people including Helpline managers and staff, callers and external stakeholders, and analysis of program data.

We thank all those who participated.